Your Driver will arrive at the airport at the time your flight lands. We use flight tracking software to monitor flight arrival times to ensure on-time pickups. Your Driver will contact you as soon as the your flight lands to set a pick up location convenient to you.
Luggage limitation is defined fleet Section.
Customers can cancel reservations 4 hours prior to the service, any cancellation less than 4 hours to the service will not be catered.
We are dedicated to provide excellent service to our customers. We encourage our customers to communicate with us and update any changes. However, if a customer fails to communicate and does not show up, then BWI shuttle service will charge the full amount.
There is an additional $10 charge for pick-ups and drop-offs from 11:00 pm to 5:00 am.
In case of a snowstorm in which State Emergency is declared, sub charges will be added maximum up to 35% to the regular fare.
Our drivers can track flights and they arrive at the airport accordingly. However, for cancel flight passengers are responsible to inform us. If the passenger fails to inform us then BWI Shuttle Service will not refund the fare.
Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in our vehicles. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows: Less than 25 pounds: Lap carrier permitted.More than 25 pounds.Per ADA requirements, the restrictions above do not affect service animals. Read more about accessible service. Travelers with pet allergies are advised that other passengers on your vehicle may be traveling with a pet or service animal.